I cannot sign in
What to check when sign-in does not work.
1 min readLast updated 23 October 2026
Most sign-in problems are one of four things. Work through these in order before opening a ticket.
1. Which method did you use?
If you signed up with Google or Microsoft, the email-and-password form will not work — press the Google or Microsoft button instead. The reverse is also true.
2. Is the reset email arriving?
- Check the spam or promotions folder.
- Make sure you are looking at the right address — the one you actually signed up with.
- Wait a minute before requesting a second one; the link is single-use and the newest one wins.
3. Have you confirmed your email?
A new email sign-up has to confirm its address with a six-digit code before the account works. If you closed that screen, sign up again with the same address and the code screen comes back.
4. Still stuck?
Open the assistant and describe what happens, and it will raise a support ticket. Include the email address you are trying to sign in with and what you see on screen.
Nobody at iSpeak will ever ask you for your password. If someone does, it is not us.