A class link is not working
What to check before, during and after a class.
1 min readLast updated 24 October 2026
The meeting link for a class lives inside the class itself and unlocks shortly before it starts. If you cannot see it, one of these is usually why.
Before the class
- It has not unlocked yet — open the class page again a minute before the start time.
- You are looking in the wrong place — the link is on the class page, not in the booking list.
- You are not booked on that class, so it is not shown to you at all.
When you open the room
- Allow camera and microphone when the browser asks.
- Use a desktop browser or the mobile app rather than a phone browser, if you can.
- If the room says you are not admitted, the teacher may not have started it yet.
If the teacher does not appear
Wait a few minutes — teachers occasionally start late. If nobody arrives, the class will be marked cancelled and nothing is charged.
Join a couple of minutes early the first time, so you have time to allow permissions without eating into the lesson.
Still not working?
Open the assistant and describe what you see. Include the class name and the time it was supposed to start, and it will raise a support ticket.