Using the iSpeak Assistant
What the assistant can answer, and what it will hand to support.
1 min readLast updated 24 October 2026
The assistant is the in-app helper. It sits in a panel on the right of the app, and it answers in the language of your interface.
What it is good at
- Your own account: your memberships, your next classes, your notifications and your receipts.
- How iSpeak works: joining a school, booking classes, points, pricing, payouts.
- Pointing you at the right guide — it can link you straight to a Help Center article.
What it cannot do
- It cannot book, cancel, pay, post or delete anything for you.
- It cannot see another member’s data — not their classes, their payments or their profile.
- It cannot promise a refund, a discount or a decision.
When it hands over to support
If your question needs a human — a payment dispute, a bug, or anything it cannot verify — it will offer to open a support ticket with your question and the page you were on. You are told the ticket is open, and support replies to you directly.
Support replies to the email address on your account. The assistant never promises how quickly.
Press the Help icon on any screen to open the guide for exactly that screen, without leaving what you were doing.